Privacy Policy

Last updated: [20th May 2025]

Conscious Health

Website: www.conscioushealth.uk

Email: drlauren@conscioushealth.uk

Address: Lily Hill House, Lily Hill Road, Bracknell, RG12 2SJ

Data Controller: Dr Lauren Franco

ICO Registration Number: 

At Conscious Health, your privacy is respected and protected. I am committed to safeguarding the personal data you share with me—whether online through my website, or in person at my clinic.

1. Who I Am

Conscious Health is a Chiropractic and Holistic Wellness business operated by me, Dr Lauren Franco, as a sole trader based in the UK. I collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, please contact me at the details at the top of this document.

2. What Personal Data I Collect

I collect information from you through:

a. Online Interactions (e.g. website forms, emails, subscriptions):

• Full name
• Email address
• Phone number
• IP address
• Device/browser information
• Website usage data via cookies (see section 9)
• Any personal information you choose to include in enquiries or sign-up forms

b. In-Person Interactions (during consultations or treatments):

• Full name
• Contact details (address, email, phone)
• Date of birth
• Medical history and current health conditions
• Lifestyle and occupational details
• GP surgery information
• Emergency contact
• Treatment notes and session outcomes

c. Children’s Data

When working with children under 18, I collect their personal and medical data with the explicit consent of a parent or guardian. This data is handled with the same level of care and protection as all other patient records and is only used to provide safe and appropriate care.

3. Why I Collect Your Data

Your data is collected to:

• Provide safe, effective, and personalised care
• Keep accurate treatment records
• Communicate with you about your appointments and care
• Respond to enquiries
• Send you occasional updates, with your consent
• Comply with my legal, regulatory, and insurance obligations

4. Lawful Basis for Processing

I process your data based on:

• Consent – when you subscribe to my mailing list or provide information voluntarily
• Contract – to deliver services you have requested
• Legal obligation – for record-keeping and compliance with healthcare regulations
• Vital interests – in case of emergencies during treatment
• Legitimate interests – to improve services and manage business communications

5. How I Store and Protect Your Data

Your information is stored securely in line with UK GDPR requirements. Paper notes are also stored securely. Digital records and email communications are stored on encrypted systems and devices.

Only I, or trusted third parties acting on my behalf (such as IT or booking providers), can access your information—and only to the extent necessary to perform their duties. These parties are bound by strict confidentiality agreements.

6. Sharing Your Data

I will never sell your data. Your information may be shared:

• With medical professionals, only with your consent or in case of serious health risk
• With regulatory bodies, if legally required
• With trusted service providers (e.g. email platforms, booking software) who help operate the business

Any third parties used adhere to strict data protection requirements.

7. How Long I Keep Your Data

I retain your records for as long as required by law:

• Adults: 8 years from the last treatment
• Children: Until their 25th birthday, or 26th if treated after age 17

Marketing and enquiry data will be retained only as long as necessary or until you request deletion.

8. Your Rights

You have the right to:

• Access the personal data I hold about you
• Correct or update your information
• Request deletion (where legally and clinically appropriate)
• Restrict or object to processing
• Withdraw consent at any time
• Complain to the ICO (www.ico.org.uk) if you believe your data rights are not upheld

9. Cookies and Website Analytics

This website may use cookies to enhance functionality and track anonymous user behavior. You can disable cookies in your browser settings.

10. Mailing List

If you subscribe to my mailing list, your email address will be used only to send periodic updates, blog posts, or clinic news. You may unsubscribe at any time via the link provided in every email.

11. Changes to This Policy

This policy may be updated occasionally to reflect changes in laws or services. Please check this page periodically for the most current version.